This Privacy Notice explains about the information that Mosaic Foster Care Ltd (Mosaic) collects about you. This is called ‘personal data’ further in this document. We also explain why we collect information, how we use it and for how long we keep it.
The legal purpose for collecting data As Mosaic operates as a Fostering Agency, our collection of personal information is usually for business purposes to satisfy contractual obligations for example the sale of goods or services in a business-to-business context.
If we require personal data belonging to individuals, we will seek specific consent for its use, for example, if you use a contact form on our website to request information. We may collect your personal data if required to do so by law enforcement, for example, to support an investigation or where Fostering Regulations supersede data protection regulations.
We collect your personal information in the following ways -
Website cookies We use this information when you choose to access our website to assess how many people access our website. You can find out how to manage cookies from the link on our website
Website contact form We use the information you choose to provide on our website contact form so that we can respond to your enquiries
Telephone When you choose to make a telephone enquiry, we will collect your information to enable us to process your request
Email If you choose to contact us by email we will collect your information so that we can respond to your enquiry
Social media When you choose to engage with us on social media we may respond to your commentary. By including your information in Facebook Lead Ad forms, you consent for us to contact you regarding Mosasic Foster Care services. You will be able to opt out of our marketing at any time.
3rd party data collection This policy only applies to Mosaic Foster Care. For linked media and websites, please refer to the relevant sites' own privacy policies.
In order to respond to your enquiries, we may collect your name, address, telephone number, email address and where appropriate, company name.
When collecting information, we limit the amount of personal information we collect and restrict the respondent information collected to first name, associated organisation and Internet Protocol address. The Internet Protocol address is not collected for identification purposes. It is collected to separate duplicated entries.
Should you continue with your enquiry process, we will be required to collect sensitive personal data to help us assess your suitability as a potential foster parent with our agency. This will include information such as your gender, ethnicity, sexual orientation, age, health information, and other background information such as your personal history and related experience.
Data protection is important to us and our internal policies and processes have data security and protection at their heart. We maintain internal policies and processes designed to ensure that your data is processed in accordance with your requirements. Only people who need to process your information will have access to it. Policy and processes are reviewed at least annually.
All data collected is stored on secure cloud-based platforms provided by Health and Social eCare Solutions and Microsoft Corporation.
Mosaic Foster Care is certified with cyber-essentials. Cyber-essentials is an effective, government-backed minimum standard scheme that protects against the most common cyber attacks. Our certification number is: f163c66e-d3f9-4a54-ba77-e6327b6e85d5.
We keep your information for no longer than is required to maintain our business relationship or for the length of time it takes to respond to your enquiry. Our retention policy states that personal data that is not used for a period of one year shall be deleted from our systems unless there is a legal requirement, such as tax law, or fostering regulations, for example, that requires us to keep it beyond that time. We may delete information more frequently if we determine we have no reasonable cause to retain it.
Mosaic do not share collected information with third parties unless mandated to do so by superseding law or regulation. Sometimes, the collection of data is managed by a third party, such as our website hosting company, but once collected, the data is used for internal processes only.
We may be compelled to share your data with law enforcement or other government agencies.
During the course of business, data is processed within the European Economic Area.
What are your rights over personal data?
You have the right to:
To exercise any of your data protection rights, please contact:
The Office Manager
Mosaic Foster Care Ltd
Suite 2, 648-656 London Rd
Or email: email@example.com
We will contact you with 24 hours of receipt of your request to arrange verification of the request to protect the confidentiality of your information.
If you are unhappy with how Mosaic manage your personal data or how we respond to requests relating to your rights, you have the right to complain to the Information Commissioner’s Office:
Tel. 0303 123 1113
If you require further information, please contact: Melanie Davis, Office Manager firstname.lastname@example.org 01702 344088